Privacy Policy

1. Introduction

Magnum Agency (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you engage our certified ethical hacking, digital forensics, and mobile security audit services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to provide our services effectively. This may include:

• Contact Information: Name, email address, phone number, and country of residence provided through our consultation form.
• Case Details: Descriptions of your situation, device types, and service requirements necessary to scope the investigation.
• Device Information: Technical specifications of devices under investigation, provided only with your explicit authorization.
• Communication Records: Emails, WhatsApp messages, and consultation notes exchanged during your case.
• Payment Information: Billing details processed through encrypted, PCI-compliant third-party processors. We do not store full card numbers.

3. How We Use Your Information

Your information is used exclusively for the following purposes:

• To evaluate your case and provide accurate proposals, timelines, and pricing.
• To conduct authorized digital forensics, ethical hacking, and security audits.
• To communicate case updates, deliverables, and post-investigation recommendations.
• To comply with legal obligations and maintain chain-of-custody documentation.
• To improve our services through anonymized internal analytics — never for marketing without explicit consent.

4. Data Security & Encryption

Security is the foundation of our operations. We employ the following measures to protect your data:

• AES-256 Encryption: All case files, evidence, and communications are encrypted at rest and in transit.
• Secure Client Portal: Deliverables are shared through password-protected portals with two-factor authentication.
• End-to-End Messaging: WhatsApp and Signal communications use platform-native encryption.
• Access Controls: Only the assigned forensic operative and your dedicated case manager have access to your files.
• Regular Audits: Our infrastructure undergoes quarterly penetration testing and security assessments.

5. Confidentiality & Non-Disclosure

Every Magnum Agency operative signs a comprehensive Non-Disclosure Agreement (NDA) before handling client data. We treat all case information as strictly confidential. We will never:

• Disclose your identity or case details to third parties without legal compulsion.
• Use your data for marketing, case studies, or testimonials without written consent.
• Retain investigation data beyond the agreed retention period (default: 90 days post-delivery).

6. Third-Party Services

We use a limited number of trusted third-party services to operate our business:

• Formcarry: For secure form submission handling. View their privacy policy.
• Tawk.to: For live chat support. View their privacy policy.
• Payment Processors: Encrypted billing via Stripe or PayPal. We never see or store your full card details.

7. Cookies & Tracking

Our website uses essential cookies to ensure proper functionality and basic analytics cookies to understand visitor behavior. We do not use tracking cookies for advertising purposes. You can disable cookies through your browser settings, though this may affect site performance.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Request a copy of your data in a portable format.
• Withdraw consent for data processing (where applicable).
• Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at privacy@magnum-agency.org.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. By default, case files and investigation data are securely deleted 90 days after final delivery unless you request extended retention or legal obligations require otherwise.

10. International Data Transfers

Magnum Agency operates globally. Your data may be processed by team members in different jurisdictions, all bound by the same confidentiality and security standards. We ensure all transfers comply with applicable data protection laws, including GDPR where relevant.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when revisions were made. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• WhatsApp: +1 737 381 5959
• Email: privacy@magnum-agency.org
• Website: magnum-agency.org